COVID-19 Update. 30.03.2020.
Given the latest developments in the situation related to Covid-19 and due to recent government announcements, we would like to assure you that all our teams are mobilizing, like you, to preserve everyone's safety and health, while guaranteeing you the best possible service.
Table des matières
Shipments from Deltrian Belgium
Shipments from Slovakia
Word from the CCO
Jean Kalyvas
Chief Information and Marketing Officer
As such, we are implementing many measures within our company:
- Our staff has been teleworked for functions not essential to the proper functioning of the site
- Our on-site staff are redistributed at the rate of one person per office to maintain the principle of social distancing
- Our health protections have been distributed and the means (soap, gels, gloves, masks, etc.) and maintenance procedures
All these measures are taken with the aim of despite everything offering the best possible service to our customers for this period of crisis and for the end of the crisis.
Shipments from Deltrian Belgium are made on Mondays, Tuesdays and Wednesdays.
On request, we can always call back staff and organize special shipments on other days of the week including weekends for health-type emergencies such as calls from hospitals. We ask that you respect this definition of the degree of urgency to help us meet the need for containment.
All the necessary hygiene measures are taken for the preparation of your orders and all the protections are in place for the staff of our warehouses (masks, glasses, gel, soap, gloves, etc.)
Shipments from Slovakia will be insured every day, as planned.
Our customer service is more than ever at your disposal, from Monday to Thursday, to place your orders and answer all your questions by email at these different addresses:
- dcb@deltrian.com: for orders from Belgium and Luxembourg, from 8:30 a.m. to 5 p.m.
- dcf@deltrian.com: for orders from France, from 8:00 a.m. to 4:00 p.m.
- dce@deltrian.com: for orders from the rest of the world, from 8:00 a.m. to 4:00 p.m.
We invite you to give priority to sending your orders and any questions by email to your usual contacts for processing as quickly as possible.
"In this period of great uncertainty, it is together, thanks to our collective mobilization, that we will win the health battle. Take care of yourself and your loved ones, and let's stay united in this time."
— Jürgen Alexius, CCO
Jean Kalyvas
Chief Information and Marketing Officer
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